Privacy Policy

Information We Collect

Personal Information You Provide

When you sign up for halquendorixa's scenario modeling platform, we collect information you voluntarily share with us. This helps us create your account and provide personalized financial modeling tools.

• Contact details: name, email address, phone number
• Account credentials: username and encrypted password
• Financial scenario data: income figures, expense categories, investment assumptions you input for modeling
• Business information: company name and role (if using our business modeling features)
• Payment information: billing address and payment method details (processed securely through our payment partners)

Automatically Collected Information

Our systems automatically gather certain technical data to improve performance and security. This happens in the background while you use our platform.

• Device information: browser type, operating system, device identifiers
• Usage patterns: features accessed, time spent on different sections, modeling scenarios created
• IP addresses and approximate geographic location
• Cookies and similar tracking technologies (see our Cookie Policy for details)

How We Use Your Information

We use your data to run the service you've signed up for. Pretty straightforward, but here's the breakdown:

Legal Basis for Processing

Under Australian privacy law, we process your information based on:

• Contractual necessity – we need your data to provide the modeling services you've subscribed to
• Legitimate interests – improving our platform and preventing fraud protects both you and us
• Legal obligations – we retain certain financial records to comply with Australian tax and business laws
• Your consent – where you've explicitly agreed to additional data uses like market research participation

Data Sharing and Third Parties

We don't sell your personal information. Period. But we do work with carefully selected service providers who help us run the platform.

Service Providers We Use

These companies process data on our behalf under strict contractual obligations:

• Cloud hosting: AWS Sydney region stores your data on Australian servers
• Payment processing: Stripe handles payment transactions securely (they never share your full card details with us)
• Email delivery: Our transactional emails go through SendGrid's Australian infrastructure
• Analytics: We use privacy-focused analytics tools that don't create individual user profiles
• Customer support: Support ticket data is managed through Zendesk with data residency in Australia

When We Must Disclose Information

Sometimes we're legally required to share data with authorities:

• Valid legal processes like subpoenas or court orders
• Investigations by Australian regulatory agencies (ASIC, ATO, OAIC)
• Emergency situations where disclosure prevents serious harm
• Business transfers – if halquendorixa is acquired, your data moves with the service (you'll be notified)

Your Privacy Rights

You're in control of your data. Here's what you can do:

Security Measures

We've built security into every layer of our platform. Financial data deserves serious protection.

Despite our precautions, no system is completely invulnerable. If we detect a data breach that affects you, we'll notify you within 72 hours as required by Australian privacy law, along with steps to protect yourself.

Data Retention

We keep your information only as long as necessary for the purposes we collected it. Different data types have different retention schedules:

• Active accounts: Your data remains accessible while your subscription is active
• Inactive accounts: After 24 months of inactivity, we'll email a warning before archiving your account
• Deleted accounts: Most data is permanently deleted within 30 days, though financial records stay for 7 years (Australian tax requirements)
• Support records: Customer service interactions are kept for 5 years to maintain service quality and handle disputes
• Marketing data: Unsubscribed contacts are suppressed (not deleted) to honor your opt-out preference

You can request earlier deletion of certain data types by contacting our support team. We'll accommodate requests unless retention is legally mandated.

International Data Transfers

halquendorixa primarily stores data in Australian data centers. However, some service providers operate globally, which may involve transferring your information outside Australia.

When we transfer data internationally, we ensure:

• Recipients are in countries with substantially similar privacy protections to Australia
• Contracts include standard contractual clauses approved by privacy regulators
• Data is encrypted during transfer and while stored overseas
• We conduct due diligence on overseas providers' security practices

Currently, limited data (like email delivery logs) may be processed in US-based systems operated by our service providers. All providers are contractually bound to protect your information according to Australian privacy standards.

Children's Privacy

halquendorixa's scenario modeling tools are designed for adults managing personal or business finances. We don't knowingly collect information from anyone under 18 years old.

If you're a parent and discover your child has created an account with us, please contact support@halquendorixa.com immediately. We'll delete the account and associated data promptly.

Changes to This Policy

We update this policy periodically to reflect new features, legal requirements, or operational changes. When we make significant changes, we'll notify you by:

• Email to your registered address (at least 30 days before changes take effect)
• Prominent notice on your dashboard when you log in
• Updated "last modified" date at the top of this page

Continuing to use halquendorixa after changes become effective means you accept the updated terms. If you disagree with changes, you can close your account before the effective date.

Previous versions of this policy are archived and available upon request for your reference.

Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use our platform. You control cookie settings through your browser.

Types of Cookies We Use

• Essential cookies: Required for login, security, and basic functionality – these can't be disabled
• Preference cookies: Remember your dashboard layout and display settings
• Analytics cookies: Help us understand feature usage and identify bugs (you can opt out)
• Performance cookies: Monitor system speed and reliability to maintain service quality

We don't use advertising cookies or share cookie data with third-party advertisers. Our analytics are focused on improving the product, not tracking you across the web.