We're committed to being straightforward about refunds. This policy explains when you can request one and how the process works. Last updated January 2025.
When You Can Request a Refund
Our refund policy depends on your specific situation. We've set clear criteria because scenario modeling programs require time and genuine commitment to work properly.
1
Technical Issues
If our platform has persistent technical problems that prevent you from accessing content, you're eligible for a full refund within 14 days of purchase. This applies when we can't resolve issues within 72 hours.
2
Early Withdrawal
Withdrew before completing the first module? You can request a partial refund within 7 days of enrollment. Refund amount decreases based on content accessed and resources downloaded.
3
Program Changes
If we make significant changes to program content or structure after your purchase, you have 14 days from notification to request a full refund if the changes don't suit your needs.
4
Duplicate Purchase
Accidentally bought the same program twice? Contact us within 48 hours and we'll process a full refund for the duplicate purchase, no questions asked.
5
Medical Circumstances
Serious health issues preventing program completion? We offer prorated refunds with medical documentation. You can also opt to pause enrollment and resume later instead.
6
Billing Errors
Charged incorrectly or experienced unauthorized billing? We'll investigate immediately and issue full refunds for any billing errors verified within 30 days of the transaction.
How the Refund Process Works
The process isn't complicated, but it does require a few steps. Here's what happens from the moment you contact us until money hits your account.
1
Submit Your Request
Email support@halquendorixa.com with your enrollment details and reason for refund. Include your order number and the email address used for purchase. We need this information to locate your account quickly.
Response within 24 hours
2
Request Review
Our team reviews your case against policy criteria. We might ask for additional information depending on your situation. If technical issues are involved, we'll check our system logs to verify the problems.
Reviewed within 2-3 business days
3
Decision Notice
You'll receive an email explaining whether your refund was approved and the amount. If approved, we'll outline the next steps. If denied, we'll explain why and suggest alternatives like program transfers or enrollment pauses.
Decision sent within 4 business days
4
Processing Payment
Once approved, refunds process through your original payment method. Processing times vary by payment provider and bank. We'll send confirmation once the refund leaves our system.
Initiated within 5-7 business days
5
Funds Received
Your bank or card provider processes the refund on their end. This typically takes 5-10 business days but can vary. If funds don't appear within expected timeframes, check with your financial institution first.
Complete within 7-14 business days
What's Not Refundable
Programs completed beyond 60% of total content, unless technical issues prevented proper completion
Downloaded resources, templates, or tools that you've saved to personal devices
One-on-one consulting sessions already conducted or scheduled within 48 hours
Special promotional access or bundled offers after breaking the bundle by using individual components
Certificate fees already processed for program completion credentials
Monthly subscriptions after the first billing cycle if you've accessed new content
Group workshop spots if cancellation occurs less than 7 days before start date
Partial Refund Scenarios
Between 10-30% content completion: 75% refund of program cost
Between 31-50% content completion: 50% refund of program cost
Between 51-60% content completion: 25% refund of program cost
Early program withdrawal with downloaded resources: Refund minus resource value
Subscription cancellation mid-billing cycle: Prorated refund for unused days
Workshop cancellation 7-14 days before start: 50% refund of registration fee
Payment Methods and Processing Times
Refund timing depends on how you originally paid. Each payment method has different processing requirements that affect when you'll see funds returned.
Credit Cards
Processed within 5-7 business days. Appears on your statement within 1-2 billing cycles depending on your card issuer.
Debit Cards
Typically faster than credit cards. Expect funds within 5-10 business days after processing begins.
PayPal
Usually the quickest option. Funds appear in your PayPal balance within 3-5 business days of processing.
Bank Transfer
Direct deposits take 7-10 business days. Requires verification of bank details before processing starts.
Apple Pay
Refunds to original card on file. Timeline matches the underlying card type, usually 5-7 business days.
Google Pay
Similar to Apple Pay, processes through your linked payment method with standard 5-7 business day timeframe.
Questions About Your Specific Situation?
Every situation is different. If you're unsure whether you qualify for a refund or need clarification on any policy details, reach out to our support team.
Email Support support@halquendorixa.com
Phone Support +61410624783
Business Address Unit 6/63a Brenan St
Smithfield NSW 2164, Australia
